Note: Our Recruit (Pay as you go) plan includes per-tester pricing that is inclusive of all costs and tester rewards/incentives.
This articles is specific to our Professional plans (including legacy or custom plans) that allow you to customize the incentive that you provide to each participant.
When determining the appropriate incentive for your test, take the following factors into consideration:
Your target audience
The joy of testing your product vs complexity/difficulty
Time required to test
Your Target Audience
Your target audience plays a large role in instructing what reward you should provide for your test. Think about your target audience and what type of incentive might be required to motivate them to participate fully given your test requirements.
In general, the following characteristics will require higher rewards than baseline:
Consumer vs. professionals (see the average rewards for Professionals below)
Higher income
Higher education
Very specific locations (e.g. cities / states)
Time available in their life
The joy of testing your product vs. complexity/difficulty
Products that are generally fun and exciting to use require lower incentives than those that are difficult or complex to test. Testing a game will require lower incentives than a B2B product.
In general, the following will require higher rewards than baseline:
Business products
Asking users invite other people (friends / family / etc) or post to social media
Asking users to connect other tools / integrations
Testing on a specific date/time
Tests with difficult or complex instructions or requirements
Targeting Consumer Audiences - Average Rewards
The following are baseline rewards when targeting consumer audiences. Your situation may require higher rewards depending on the factors mentioned above (targeting audience, joy of testing vs complexity/difficulty, etc)
15 Minute Test | Average Reward |
Market Research | $7 |
Product Usage + Survey | $7 |
Bug Hunt | $7 |
Moderated Interview | $40 |
Usability Video | $25 |
30 Minute Test | Average Reward |
Market Research | $15 |
Product Usage + Survey | $15 |
Bug Hunt | $15 |
Moderated Interview | $50 |
Usability Video | $50 |
60 Minute Test | Average Reward |
Market Research | $30 |
Product Usage + Survey | $30 |
Bug Hunt | $30 |
Moderated Interview | $75 |
Multi-Day Test
$25-$45 per hour * Hours per week * Number of weeks
Examples below:
Multi-Day Test Examples | Average Reward |
30 minutes over 3 days | $20-$30 |
15 minutes per day for 1 week | $50 |
1 hour per week for 2 weeks | $40-$70 |
3 hours per week for 4 weeks | $300-$540 |
Targeting Professionals for B2B Products - Average Rewards
As a rough rule-of-thumb, any test for a B2B product where you are targeting professionals to test your product (e.g. product managers, teachers, developers, etc) will typically require an incentive that is 50%-100% higher than consumer products / audience.
Professional audiences have unique and valuable knowledge about within their industry and are generally busy people, with higher income. Usually B2B products are also more difficult and less fun to test. To encourage your audience to take time out of their day, you'll need to motivate them with a higher incentive.
Note: These averages are baselines, and your situation may require higher rewards depending on the factors mentioned above (specific target audience, joy of testing vs complexity/difficulty, etc). For example, if you're targeting a very niche job function (like programmers or lawyers) you will likely need to offer even higher incentives to fulfill your recruiting.
15 Minute Test (Professionals) | Average Reward |
Market Research | $25 |
Product Usage + Survey | $45 |
Bug Hunt | $45 |
Moderated Interview | $75 |
Usability Video | $45 |
30 Minute Test (Professionals) | Average Reward |
Market Research | $40 |
Product Usage + Survey | $50 |
Bug Hunt | $50 |
Moderated Interview | $75 |
Usability Video | $75 |
60 Minute Test (Professionals) | Average Reward |
Market Research | $75 |
Product Usage + Survey | $100 |
Bug Hunt | $100 |
Moderated Interview | $125 |
Multi-Day Test for Professional Audiences
$100-$200 per hour * Hours per week * Number of weeks
Examples below:
Multi-Day Test Examples | Average Reward |
30 minutes over 3 days | $50 |
15 minutes per day for 1 week | $175 |
1 hour per week for 2 weeks | $200 |
3 hours per week for 4 weeks | $1,200 |
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