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End of Test Process (marking testers incomplete, review period, bonuses)
End of Test Process (marking testers incomplete, review period, bonuses)
Updated over a week ago

End of Test Process

Short single session tests (e.g. product usage + survey, usability videos, bug hunts, etc) typically end within 3 days if recruiting has been fulfilled. Multi-day test end dates are based on the launch date and total test duration.

Each test will automatically end if it is 24 hours past the end of active testing. You can see your test progress on your Dashboard at any time.

You have the option to extend this date once with up to 50% more time by clicking on 'extend test' at the end of the timeline:

Ending a Test

If you want to end your test earlier, you can press the 'End Test' button on the top of your Dashboard screen. This will only work if all testers and surveys are past their deadlines for submitting feedback. If you have any active testers you will not be able to close your test until after the deadlines have passed.

After you end your test, it will be in a review period for you to review the results and mark testers complete/incomplete and optionally update bonuses.

Review Period

In the Review Period, our system recommends which testers completed your test, based on surveys submissions, bug submissions, and deadlines being met. You also have the ability to control who earns credit for completion by marking testers as complete or incomplete, adding bonuses, and more.

Note: You do not have to take any action during the review period if you want our system to mark testers complete and pay them out automatically based on our AI analysis of completions. They will automatically get paid and your card will be charged for the total and any associated fees.

On our Recruit plan (pay-as-you go), for each tester that is marked complete you will be charged the agreed per-tester rate for your test (based on the test type, duration, and targeting requirements). You can also specify a bonus on an individual tester basis.

For our Professional plans (including subscription plans or custom plans), you can customize the reward provided on an individual tester basis on the test review page, including an optional bonus. The reward amount will default to the reward that you defined at the start of the test, but you can provide more to certain testers if you'd like, or less (e.g. if a tester could only finish part of the test but you still want to mark them Complete).

This page will show you who is recommended for completion by our system (Pending Review status) and who is marked Incomplete. The Reward column (shown only for Professional plans) shows any pending payments set to go out, and you can click on 'Mark Complete and Pay Out' to choose that tester as complete.

You can also view their feedback from different surveys directly from the Tester Completion page by clicking on the gear icon and choosing which surveys you want to review:

To select a group of testers and mark them complete together, use the checkbox selector and click on "Mark Complete".

If you want to mark a tester as Incomplete, you can use the drop-down to change their status to 'Mark Incomplete'. You have to provide a reason why they are not eligible for the reward, and this action cannot be done in bulk. We recommend only using this option sparingly to avoid disputes between testers.

Similarly, you can select an Incomplete Tester and then mark them as Complete or assign a Reward or Bonus to specific testers.

After all of your choices have been paid, you can mark all testers selected as complete and they will be paid out by our system.

If you are on our self-serve plans and added your credit card when you launched your test, your card will be charged. If you are on an annual plan or custom project and are being invoiced by our team, you will be billed monthly for all tests run in that month.

๐Ÿ’กWant to learn more? Book a call/demo with our team or get in touch through our contact form.

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