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How can I communicate with testers?
How can I communicate with testers?
Updated over a week ago

You are able to follow participation in real-time through your project dashboard and send messages to testers in various ways - via broadcast messages to certain groups or one-to-one with individual testers to ask follow-up questions or provide support.

When you send a message through BetaTesting, testers will receive an email notification and can respond on their own time.

Broadcast Messages

Within the Messages tab of an active test, you will find all your conversations in one place. You can reply to messages, continue any previous conversation, or send broadcast messages.

When you send a broadcast message, there are various criteria you can choose to send to only certain participants in your test:

Messaging Specific Testers

You can also follow up with testers directly from their written responses in the Results section or create groups of testers from the Testers tab.

To respond to a specific piece of feedback, select the 3-dots icon next to the user's feedback and choose 'Send Message'.

From the testers tab, you can mark testers via checkmark and then send a message to those specific testers only:

Bug Report Messages

You can also message testers one-to-one through the Bugs section if they've submitted any bug reports. You can see the full conversation and send messages at the bottom of any specific bug:

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