BetaTesting connects to Jira so the issues your testers submit become tickets in your Jira project. Your engineers keep working in the tool they already use, and you stop copying bug reports across by hand.
This matters when a beta produces more issues than you want to move manually, when your development team never logs in to BetaTesting, or when beta feedback needs to sit alongside the rest of your backlog for sprint planning. Once a test is linked, you can turn on auto-push so every issue a tester submits is created in Jira automatically, with your status and priority mappings applied.
What you need before you start
You set the integration up one test at a time, so each test can point at the right Jira project and the right field mapping. Have these ready:
Your Jira site URL, in the form https://yoursite.atlassian.net
The email address of the Jira account the integration should use
A Jira API token for that account. If you use Jira Server rather than Jira Cloud, use that account's password instead.
Setting up Jira Integration
1. Open a test, and then visit the Settings tab. Click “Setup JIRA Integration” within the Integrations section.
2. Provide Jira credentials
3. Choose the correct Jira project, assignee, and issue type.
4. Map BetaTesting Status and Priority fields to the correct values in your Jira setup:
5. Set and default values that will be sent with each bug report. The fields available may be different for your Jira setup. You can also choose to add certain custom fields on your Jira form as custom fields on the BetaTesting form.
6. Click the button to send a test bug report to your Jira system:
7. When your project is live, you’ll be able to select which bugs you’d like to send to Jira. Speak to your BetaTesting team if you’d like to have all bugs automatically sent to Jira. The integration is 1-way, so you can feel free to make any changes / comments /etc directly in your Jira system without affecting BetaTesting bug reporting.
How to turn on auto-push
Open the test and click Issues in the left menu.
Click Enable Jira Auto-Push at the top right of the page. The button only appears once the test is linked to Jira.
Confirm when you are asked. All existing issues are pushed to Jira, and every new issue is pushed as soon as a tester submits it.
To stop it later, click Disable Jira Auto-Push in the same place. That stops future issues from being pushed and does not change anything that already reached Jira.
You do not need to ask the BetaTesting team to switch this on. It is yours to turn on and off whenever you want.
Things to know
By default, the integration is one way. Anything you change in Jira, including comments, status, and assignee, stays in Jira and is not written back to BetaTesting. For Enterprise plan customers, we support enabling bidirectional updates.
Turning on auto-push does not push issues that are already marked Complete on BetaTesting, and it does not push an issue twice.
Once an issue has been pushed, its Jira key appears as a link on the issue in BetaTesting, so you can jump straight to the ticket.
The connection belongs to one test, not to your whole company. If you duplicate a test, set the integration up again on the copy.
Try not to change the field mapping after testers have started submitting issues. Past submissions on BetaTesting can end up missing data, and BetaTesting warns you about this when you reopen a completed setup.